Fulfilling our customer’s business requirements has always been West Lake’s main focus. That’s why we take pride in our 100% customer satisfaction rating. See what our clients are saying about us:
October 2016[Steve] Thank you for your hard work and leadership. You have been an amazing project manager to work with. The level of difficulty on these projects is so high but you continue to rise to the challenge. I appreciate your sacrifice this weekend of personal time to accomplish this goal. Great Job!
VP, Sr. Application Services Manager
Major US Bank
Selecting your implementation partner is one of the most, if not most, critical decision points towards a successful ERP upgrade, and West Lake Consulting didn’t disappoint. I am very pleased to have had the opportunity to work closely with Robyn Bates and her West Lake Team. Robyn takes a holistic approach to the implementation, and truly becomes part of YOUR TEAM. From the minute we first met, I felt like I was working with a trusted and dedicated colleague, as opposed to just another consultant. She and her team immersed themselves into our project and never missed a beat. There was constant communication and collaboration throughout the project and Robyn, and her team, were always available and supportive of our needs. I couldn’t have been more pleased with the outcome of our project and our selection of West Lake Consultants as our implementation partner.
Bottom Line: we finished under budget and within our projected timeline, while taking a 15 year technology leap from JDE XE to 9.2. We were very fortunate to have worked with Robyn Bates, and I wouldn’t hesitate recommending West lake Consulting for any future ERP project.
Kevin Kranzler, CPA | Chief Operating Officer | Brescome Barton, Inc.
Thank you for all your efforts on the Migration Project. I am so excited about the progress the team has made in the past two weeks. I appreciate the perspective you have brought to the discussions and partnership with internal resources to drive the design to fit standards.
Thank you for your passion and flexibility. I am so excited about the design and great ideas being put forward to improve the system outcomes.
“We would be more than willing to speak with anyone in more detail about our engagement with West Lake Consulting. This engagement has served us well during this (PeopleSoft HR 9.1) implementation and we look forward to a long term relationship with West Lake.”
“You bring an aura of enthusiasm which promotes productivity.”
“I whole-heartedly believe that our successful launch at go-live was made possible by the guidance provided by West Lake Consulting. Your consultants bring credibility and pride to your firm.”
“We could not have realized this success (in our OneWorld implementation) without the commitment, knowledge and direction of West Lake Consulting.”
West Lake was critical to us going live at our target. The West Lake team could not have worked harder to help us hit our goals. They were also crucial to meeting new needs as they arose in the hectic first weeks of a new implementation. Beyond the initial project, West Lake has been a terrific partner in supporting us after implementation. The right resources have stayed on until the job is finished, and subject area experts have been available for shorter consultations when we have needed to get a new initiative going. Finally, Autopart International has gotten great value from being part of the West Lake community of clients, sharing knowledge and experiences with other companies in our area who are facing the same Peoplesoft Enterprise / EnterpriseOne challenges that we face.
“My experience in working with West Lake Consulting is the foundation of how all contract relationships should be. They knew what they needed to do, sent in the people with the right skill sets and executed upon that plan. When there were expected downtimes between tasks, they were always focused on the mission and my forecasted budget. They didn’t arrive onsite just to get their 40 billable hours in. They only billed me for what they worked. This is the basis for building a true partnership with their customer and one that fosters continued loyalty.”